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Low Price Guarantee
We work hard with our suppliers to make sure that we are able to offer you the best price on their products. If you find a lower price on the web, please let us know so we can continue to offer the best pricing possible. If we can, we'll match the price.
Shipping Policy
1 - We will make every effort to ship your order within 1 business day. Express, Overnight and Second Day orders are usually done first.
2 - Whenever possible, we will send you a tracking number you can use to find out when your product will be delivered.
3 - We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
4 - Some items are drop-shipped directly from the manufacturer. Their policies and ship times may differ.
International Shipping
Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.
We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03063. Our handling charge for international orders is $5.00.
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.
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Delivery information HandicappedPets.com
For in-stock items ordered by 12PM Eastern Time.
Orders placed after 12 PM are shipped the following day (weekends and holidays excluded)
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Next-Day Service
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2-Day Service
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3 to 4-Day Service
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Add 1 day for holidays.
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Please note that the timing indicated is a guideline only. These times can vary depending on several factors, including adverse weather conditions, holidays or other unforeseen circumstances beyond our control. Packages do not require a delivery signature, and may be left at your door or with a neighbor if there is no answer at your residence, at the discretion of the UPS driver.
Items Not Received:
All items are shipped by a traceable method. This means that if you do not receive your order, we can find out from the shipper where and when it was delivered. If you do not receive an item that UPS or the Post Office claims was delivered:
1 - Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.
2 - If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowners insurance company and the shipper. Your homeowners insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.
3 - If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense.
Note that if you signed a note for UPS or the Post Office saying they can leave packages at your door, then you also agreed not to hold them responsible if something is missing.
DISPUTES: Chargebacks from the Credit Card Company.
A Chargeback is when you contact your credit card company or payment processor and dispute a charge we have made to your card. Chargebacks are expensive for us to research and process and ALWAYS UNNECESSARY. At Handicappedpets.com, we will ALWAYS work with you to resolve any issue.
You agree, as part of these terms and conditions, that in the event you wish to file a dispute:
1) to contact us and allow us to resolve the issue. If representatives are unavailable, you agree to leave a message referring to a "disputed charge" or email
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with 'disputed charge' in the subject.
2) to give us up to 2 working days to return your call or message, although typically we will respond immediately. If you are not available we will leave a message or email you.
3) To give us up to 3 working days after we have spoken with you and you have explained the dispute to us, and provided any documentation we need to validate your dispute.
You further agree that if you file a dispute with your credit card company or payment processor before completing this process, you will pay 25% of the purchase price of the product, including shipping, to cover the time and resources we need to process your claim with the credit card company and that you will pay the fee regardless of the outcome of the investigation.
If, after speaking with you, we cannot resolve the issue to your satisfaction and you do institute a chargeback, you agree to pay the 25% processing fee if the credit card company does not rule in your favor.
Photographs:
All photographs sent to us become the property of Handicapped Pets, Inc. d/b/a HandicappedPets.com . By sending them, you give us the right to use the photos in any way we choose including articles, advertisements, packaging, promotional material, and on the website.
Link Exchange:
For Link Exchanges, please click on the category that applies to you, and select "Submit a link." If you are interested in advanced search engine recognition programs and have a high Google Ranking, please contact Mark Robinson directly.
The following is under “Contact:”
Contact Information:
HandicappedPets.com
3 Bud Way, Suite 25
Nashua, NH 03063
Phone: (603) 577-8854 or (888) 811-PETS
Fax (603) 584-9349
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